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Terms & Conditions


Wigs R Us Ltd
Terms & Conditions of Business

Last updated: 11th June 2014

These terms & conditions are provided for information only

Your use of this site constitutes acceptance of these terms & conditions


All contracts of sale made by Wigs'R'Us Limited (The Company') shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the party with whom the company is dealing (The Customer').

All orders are accepted and fulfilled subject to these conditions of sale unless otherwise varied by agreement in writing by an Officer of Wigs'R'Us Ltd. Use of this site, associated secure shopping site and the placement of orders through any medium consitutes acceptance of these terms & conditions.


Charges may be made for delivery options. Current charges are shown within the online shopping site or mail order document provided by The Company.


Goods are invoiced at the prices ruling at the time of ordering. The company reserves the right to modify prices without notice and to add or deduct any tax component as required by United Kingdom regulations.


Any time or date for delivery stated by the company shall be treated as an estimate only. Whilst every effort will be made to dispatch goods, or deliver services, on time, no liability can be accepted by the Company for failure to deliver within the advertised times. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods or services howsoever caused.

The Company will accept no liability for shortages, damage to or non-delivery of goods unless the Customer notifies the Company in writing within three business days of receipt of goods.

The Customer shall be bound to accept the goods when they are ready for delivery by the Company and delivery shall be deemed to take place when the goods are delivered to the Customer at the nominated address for delivery or to a nominated carrier as the case may be whereupon the risk of loss, breakage or any other damage whatsoever shall pass to the Customer.

If the Company fails to deliver the goods for any reason other than any cause beyond the Company's reasonable control or the Customers fault, and the Company is accordingly liable to the Customer (in the cheapest available market) of similar goods to replace those not delivered over the price of the goods in question. Furthermore, The Company shall not be liable for loss of profit or other consequential loss and its liability (whether in contract or otherwise) shall in no case exceed the price of the article or articles in question.

If for any reason the Customer cannot accept delivery of the goods at the time when the goods are due and ready for delivery the Company may either elect to store the goods pending their actual delivery and the Customer shall be liable to the Company for the costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.


We support the introduction of The Consumer Protection (Distance Selling) Regulations 2000 and in line with this we offer a full refund within the 7 working day cooling off period. Goods may be returned for a full refund within this time only so long as they are undamaged, unworn, in original packaging with all labels applied and do not smell of tobacco, perfume, hair products etc. Return shipping is the responsibility of the customer.

Clients should note in particular that, human hair wigs, once styled by a third party stylist, are not eligible for refund or replacement. Dermalite wigs are custom made on an individual basis following a one-to-one consultation and are not available for on-line ordering. These products are sold through our hair centre and are covered by normal retail regulations but fall outside the scope of the distance selling regulations.

All other exchanges or refunds are entirely at our discretion.


All goods must be paid for in advance or at point of collection. Dishonoured or fraudulent payment will lead to the immediate instigation of recovery action.

Orders placed with payment through a credit or debit or charge card may only be delivered to the cardholder's registered address.

The Company reserves the right to recover costs associated with debt collection or recovery.


Whilst the Company will make every endeavour to deliver the goods or services as they are advertised in any Company brochure; actual dimensions, colour, specifications and quantities may in certain circumstances vary from those so advertised. The Company reserves the right without prior notice to vary the dimensions, specification, availability and quantities of any goods or services without any liability to the Customer arising directly or indirectly from any such variation.

All text, images & quotations available on this site are E & OE.


In the event that the Company is unable to supply goods as ordered by the Customer, the Company reserves the right to offer goods of equal or superior quality comparable to or compatible with the goods ordered at the same price.


The Company shall, unless otherwise agreed by an Officer, retain copyright to all imagery & text produced as part of its operations. If produced on a fee basis, these rights are granted once the full amount of the value of the goods/services as invoiced has been credited to the Company's bank account without recourse or the Company has received the full amount in cash.

No property or title to goods shall pass from the Company to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company's bank account without recourse or the Company has received the full amount in cash and the Customer shall indemnify the Company against any loss or damage to the goods prior the passing of property therein whilst in the Customers custody. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer wrongfully fails to take delivery of the goods, at the time when the Company has tendered delivery of the goods.


In the event that the Company is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.


Indications of trade names or marks (other than those of the Company) shown in documentation of the Company are not restricted to indications of manufacture but may be indicative of general use of systems, machines etc. associated with the use of such products.


Applications for order cancellation must be made in writing to the Company. Where cancellation of an order is accepted the Company reserves the right to indemnity from the Customer in full for costs incurred.


All goods sold by the Company are warranted free from defects in materials and workmanship. If the Company shall receive a written complaint from a Customer in respect of goods found to be defective in respect of materials or workmanship only within 30 days of delivery the Company after it has had a reasonable time to investigate the same and examine the goods in dispute shall be entitled at its option to repair or replace the defective goods or refund the purchase price.

No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer its employees or agents or through use contrary to the manufacturers instructions by the Customer, its employees or agents or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.


The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.

The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.

Goods are not tested or sold as fit for any particular purpose or for use under any specific conditions unless expressly stated.

Computer media supplied by Wigs'R'Us Ltd is subjected to an anti-virus test before despatch. However, Wigs'R'Us Ltd cannot be held responsible for any third party malicious source code or data inadvertently transferred to client data systems. It is recommended that clients screen all incoming computer media according to current best practice recommendations.


In compliance with the above legislation the Company confirms that the goods supplied by the Company as a distributor of products do not present a hazard to health and safety when properly used for the purpose for which they are designed and provided also that the Customer or its employees or agents take reasonable and normal precautions in their use.


(a) If any provision hereof shall be held to be invalid illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
(b) Waiver by the Company of any breach of these conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.
(c) All headings are for convenience only and do not form part of these Terms and Conditions.
(d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class pre-paid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.
(e) The Laws of England shall govern the validity construction and performance of any contract to which these Terms and Conditions apply and the parties submit to the jurisdiction of the English Court.
(f) The trading address of the Company is: 70 King Street, Southport, Merseyside. PR8 1LG. United Kingdom.

The Registered Office address of the Company is:

Company No. 04312199


© Mrs J.Winn Trading as Wigs R Us. 70 King Street, Southport, Merseyside. United Kingdom. PR8 1LG
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